Complaint Service
SERA enables you to submit or escalate a complaint if you are unhappy with the outcome of the service provider's handling of your complaint, or if there is a delay in resolving it. It also allows you to follow up on the status of your complaint. The service is available 24/7 through various service delivery channels.
Complaint Service
Submit RequestThe service enables you to submit or escalate a complaint with SERA if you are unhappy with the outcome of the service provider's handling of your complaint, or if there is a delay in resolving it. It also allows you to follow up on the status of your complaint. The service is available 24/7 through various service delivery channels.
Service Level Agreement
- Choose " Submit Request".
- Logging in through the Unified National Access (NAFATH)
- Choose “Raise a complaint”
- Fill out the Complaint Form
- Submit the complaint
You can also follow up on the status of the complaint after logging into the service.
20 workdays
Free
19944
E-portal - Call Center
This service is rated with an average of
3.4reviews