Access Policy to Digital Governmental Information and Services
Access Policy to Digital Governmental Information and Services
Access Policy to Digital Governmental Information and Services
The Saudi Electricity Regulatory Authority (SERA) is committed to providing digital channels that enable beneficiaries to access governmental information and services efficiently and easily, with the highest standards of transparency, privacy, and safety.
1. Scope of the Policy
This policy applies to all digital platforms and services the Authority provides, including the official website and any other approved digital communication channels.
2. Terms of Use
- Using SERA’s (the Authority's) digital channels constitutes implicit acceptance of this policy.
- The Entity reserves the right to update the policy at any time, and visiting this page periodically is considered to be informed of and agreeing to the updates.
3. Purpose of collecting information
- Improving the quality of digital services.
- Supporting statistical analysis to improve performance.
- Ensuring regulatory and legislative compliance.
4. Privacy and confidentiality of information
- SERA is committed to protecting the confidentiality of users' data using secure technologies and reliable platforms.
- The Authority applies an approved privacy policy that can be found on its official website.
5. Responsibility
SERA provides digital services as the best possible service to the beneficiaries. However, the Authority is not responsible for any technical failures beyond its control.
6. Obligations on users
- Using the digital channels under the applicable laws and regulations.
- Providing accurate and correct information when using digital services.
- Refraining from misusing the digital channels or attempting to gain unauthorized access to any part of the system.